Privacy policy

C&K Roost Co respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit ckroostco.com, make a purchase, contact us, or otherwise interact with our online store.

INFORMATION WE COLLECT

Depending on how you interact with our store, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Order and transaction information
• Products viewed or purchased
• Device and browser information
• IP address and similar technical information
• Communications you send to us
• Marketing preferences
• Other information you voluntarily provide

Payment information may be processed by Shopify and applicable payment providers. C&K Roost Co does not independently store complete payment-card credentials when they are processed through those services.

HOW WE USE INFORMATION

We may use personal information to:

• Process and fulfill orders
• Provide order and shipping information
• Process returns and refunds
• Respond to customer-service requests
• Operate, maintain, and improve our store
• Prevent fraud, abuse, and security incidents
• Maintain business and transaction records
• Comply with legal obligations
• Send marketing communications when permitted and when you have provided any consent required by law
• Measure and improve the effectiveness of our website and marketing

SHOPIFY AND SERVICE PROVIDERS

Our online store is powered by Shopify. Shopify processes information necessary to provide the commerce platform and related services.

We may also use service providers for functions such as payment processing, order fulfillment, shipping, analytics, communications, website operations, and marketing.

These providers may receive personal information when reasonably necessary to perform services for us or as otherwise permitted by law.

COOKIES AND SIMILAR TECHNOLOGIES

Our website and the services supporting it may use cookies, pixels, and similar technologies.

These technologies can help operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and support advertising or marketing activities where permitted.

Your browser and, where available, website privacy controls may allow you to manage certain cookies and tracking technologies.

MARKETING COMMUNICATIONS

If you subscribe to marketing communications, we may send you information about C&K Roost Co products, educational content, promotions, or other relevant updates.

You may unsubscribe from marketing emails using the unsubscribe option included in those communications.

SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

No internet transmission or electronic storage system can be guaranteed to be completely secure, and we therefore cannot guarantee absolute security.

DATA RETENTION

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce agreements.

CHILDREN

Our store is intended for adults purchasing products for household or poultry-keeping purposes. We do not knowingly seek to collect personal information directly from children.

YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may provide rights concerning your personal information, such as rights to request access, correction, deletion, or other information about how your data is processed.

To submit a privacy request, contact us using the information below. We may need to verify your identity before completing certain requests.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies, and C&K Roost Co is not responsible for the privacy practices of websites or services we do not control.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal requirements, or other operational considerations.

The version published on our website represents the current policy.

CONTACT

For privacy questions or requests, contact:

Email: support@ckroostco.com

C&K Roost Co
598 Essex Ave
Gloucester, MA 01930
United States