Refund policy

REFUND & RETURN POLICY

We want you to be satisfied with your purchase from C&K Roost Co. This policy explains our return, refund, damaged-item, and cancellation procedures.

30-DAY RETURN PERIOD

We accept eligible returns requested within 30 days after delivery.

To qualify for a return, the item must generally be in the same condition in which you received it, unused or unworn where applicable, and returned with its original packaging and included components when reasonably possible.

You will also need your receipt, order confirmation, or other proof of purchase.

STARTING A RETURN

Before sending an item back, contact us at:

support@ckroostco.com

Please include your order number, the item you wish to return, and the reason for the return.

Do not send merchandise to the C&K Roost Co mailing address unless we specifically instruct you to do so. Because products may be fulfilled from different locations, the correct return destination can vary by item.

Returns sent without first contacting us may not be accepted or may experience significant processing delays.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible at support@ckroostco.com.

Include your order number and a description of the problem. Photographs of the product, packaging, shipping label, or damage may be requested when reasonably necessary to document the issue.

If we confirm that the item arrived damaged, defective, or incorrect, we will work with you to provide an appropriate resolution, which may include replacement or refund.

BUYER'S-REMORSE RETURNS

Eligible products may be returned within the 30-day return period when you change your mind or decide that you no longer want the product.

For buyer's-remorse returns, the customer is generally responsible for return shipping costs unless we state otherwise.

Original shipping charges are generally non-refundable for buyer's-remorse returns.

NON-RETURNABLE ITEMS

Certain products may not be eligible for return when required for health, safety, or legal reasons, or when the product cannot reasonably be resold after use.

Examples may include:

• Used or contaminated animal-care products

• Products damaged after delivery through misuse or improper installation

• Gift cards

• Items specifically identified as final sale before purchase

If you are uncertain whether an item is returnable, contact us before sending it back.

EXCHANGES

The fastest way to obtain a different product is generally to return the eligible original item and place a new order after the return is accepted.

REFUNDS

After an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

After we issue a refund, your bank or card provider may require additional time to post the credit to your account. Processing times vary by financial institution.

If more than 10 business days have passed after we notified you that a refund was issued and the credit has not appeared, contact us at support@ckroostco.com.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as quickly as possible.

We will attempt to cancel the order before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing or shipment.

If an order can no longer be canceled, you may request an eligible return after delivery under this policy.

CONTACT

Questions about returns or refunds may be directed to:

support@ckroostco.com

C&K Roost Co

598 Essex Ave

Gloucester, MA 01930

United States