Shipping policy

SHIPPING POLICY

C&K Roost Co ships orders to customers within the United States. We work to provide clear shipping expectations and reliable fulfillment for every order.

ORDER PROCESSING

Orders are generally processed within 1–3 business days. Business days do not include weekends or federal holidays.

Processing time is the time required to prepare and submit an order for shipment. It is separate from carrier transit time.

ESTIMATED DELIVERY

After processing, standard delivery generally takes approximately 3–10 business days.

Delivery times are estimates rather than guarantees. Actual transit time can vary depending on the product, destination, fulfillment location, carrier operations, weather, holidays, and other circumstances outside our control.

Some orders containing multiple products may arrive in separate packages or on different days.

SHIPPING RATES

Our standard U.S. shipping rates are:

• Orders under $49: $5.99 standard shipping

• Orders of $49 or more: Free standard shipping

The applicable shipping charge is displayed during checkout before the order is submitted.

TRACKING

When tracking information is available, it will be provided after the order ships. Please allow time for the carrier's tracking system to begin displaying movement after a shipping label is created.

MULTIPLE SHIPMENTS

C&K Roost Co works with multiple fulfillment sources. Products from the same order may therefore ship separately. You will not be charged additional standard shipping solely because an order is fulfilled in multiple packages.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout. If you notice an error in your shipping information, contact us as soon as possible at support@ckroostco.com.

We cannot guarantee that an address can be changed after an order has entered fulfillment.

DELAYS OR DELIVERY ISSUES

If your order appears significantly delayed, is reported as delivered but cannot be located, or arrives with a shipping-related problem, contact us at support@ckroostco.com and include your order number.

We will review the available tracking and fulfillment information and assist you with the appropriate next steps.

CONTACT

For questions regarding shipping or an existing order:

Email: support@ckroostco.com

C&K Roost Co

598 Essex Ave

Gloucester, MA 01930

United States