Shipping policy

C&K Roost Shipping Policy

We currently ship within the United States.

SHIPPING RATES

Standard shipping is $5.99 for orders under $49.

Standard shipping is FREE on orders of $49 or more.

ORDER PROCESSING

Orders are typically processed within 1–3 business days. Processing times may vary during holidays, periods of high order volume, severe weather, or other circumstances outside our control.

DELIVERY TIMES

Delivery times vary depending on the product, destination, carrier, and fulfillment location. Any delivery estimates provided during checkout or after an order is placed are estimates and are not guaranteed.

Some products may ship from different fulfillment locations. If your order contains multiple items, they may arrive in separate packages and at different times. You will not be charged additional shipping because an order is divided into multiple shipments.

TRACKING

When tracking information is available, it will be sent to the email address or contact information provided with your order. Please allow time for the carrier's tracking system to update after receiving your tracking number.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

We will make reasonable efforts to correct an address before an order enters fulfillment, but we cannot guarantee that an address can be changed after an order has been submitted.

DELAYS

Carrier delays, severe weather, holidays, and other circumstances outside C&K Roost's control may occasionally affect delivery.

If your order appears significantly delayed or tracking has not updated for an extended period, please contact us so we can investigate.

LOST, DAMAGED, OR INCORRECT ORDERS

If an item arrives damaged, you receive the wrong item, or you believe a shipment has been lost, please contact C&K Roost as soon as possible.

For damaged or incorrect items, we may request photographs of the item, shipping packaging, and shipping label so we can resolve the issue.

Please do not return an item to the address shown on the shipping package unless C&K Roost specifically instructs you to do so. Return locations and procedures may differ from the original shipping location.

CANCELLATIONS

If you need to cancel an order, please contact us as soon as possible. We will make reasonable efforts to cancel orders that have not entered fulfillment.

Once an order has been processed or shipped, it may no longer be possible to cancel it and our Return & Refund Policy will apply.

LARGE AND OVERSIZED ITEMS

Some products, including coops, runs, fencing, and other large or heavy items, may require additional processing or transit time.

Please inspect large or oversized products promptly after delivery and contact us as soon as possible if an item arrives damaged or incorrect.

QUESTIONS

If you have questions about an order or shipment, please contact C&K Roost at:

ckroostco@gmail.com